Returns & Exchanges
At CouCoo, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original CouCoo packaging with all tags attached to ensure they remain protected during transit.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing